“Freshness Commitment”
“We aim to deliver the freshest products possible under controlled conditions, using temperature-controlled packaging and fast delivery methods”
Receiving Instructions: (Right After Delivery)
Refrigerate perishable items immediately upon delivery.
Do not leave packages outside for extended periods.
Inspect all items to ensure quality upon arrival.
Keep seafood, meat, and dairy separate from other foods during unpacking.
High-Risk Product Disclaimer:
Perishable items requiring special care:
These items includes: Raw meat, Seafood, and Dairy items
Spoilage risk increases due to:
Most common conditions includes: Weather delays, Improper storage, and Late handlings.
Delivery Condition Disclaimer:
We ensure safe, temperature-controlled packaging during transit.
Delivery delays may occur due to weather or carriers.
We are not responsible if the customer is unavailable at delivery.
Always check product temperature and integrity upon receipt.
Fresh Groceries Shelf Life Table
| Category | Item Type | Storage Method | Shelf Life |
|---|---|---|---|
| 🥬 Leafy Vegetables | Spinach, Lettuce, Coriander | Fridge (airtight + dry) | 3–7 days |
| 🥕 Hard Vegetables | Carrot, Broccoli, Capsicum | Fridge | 5–10 days |
| 🧅 Root Items | Potatos, Onions | Room temp (dry, dark) | 2–4 weeks |
| 🍓 Soft Fruits | Berries, Strawberries | Fridge | 2–5 days |
| 🍎 Firm Fruits | Apples, Oranges | Fridge | 2–4 weeks |
| 🍌 Tropical Fruits | Banana, Mango | Room temp | 2–5 days |
| 🔪 Cut Fruits/Vegetables | Any cut items | Fridge (sealed) | 1–2 days |
| 🐟 Fresh Seafood | Fish, Prawns | Fridge (very cold) | 1–2 days |
| 🐟 Frozen Seafood | Fish, Prawns | Freezer (-18°C) | 2–3 months |
| 🍗 Raw Meat/Chicken | Beef, Chicken | Fridge | 1–2 days |
| 🍗 Frozen Meat | Beef, Chicken | Freezer | 4–12 months |
| 🍲 Cooked Food | Any cooked meal | Fridge | 3–4 days |
| 🥛 Milk | Opened milk | Fridge | 5–7 days |
| 🥚 Eggs | Whole eggs | Fridge | 2–3 weeks |
| 🧀 Cheese | Soft/Hard cheese | Fridge | 1–4 weeks |
| 🍞 Bread | Normal bread | Room temp | 2–3 days |
| 🍞 Bread (stored) | Bread | Fridge | 5–7 days |
Important Notes
- Fridge temperature: 1–4°C
- Freezer: -18°C
- Seafood & meat → highest risk items (fast spoilage)
- “Smell / texture change = discard immediately”
- Follow all storage instructions provided per item
Packaging Transparency Section:
All perishable items shipped in insulated packaging
Ice packs / gel packs are used to maintain temperature
Vacuum sealing for seafood/meat
Liability Limitation:
“We are not liable for spoilage after delivery due to improper storage”
“Customer is responsible for proper handling after receiving order”
“What to Do If Something Is Wrong?”
Take a clear photo of the item and packaging.
Contact our support team immediately.
Submit your claim within 24 hours of delivery.
For Perishable Goods, Claims outside this window may not be eligible for replacement or refund.
Disclaimer Statement
“Some of our products, like fresh produce, seafood, meat, and dairy, are perishable and should be stored promptly under proper conditions. Non-perishable items remain stable under normal storage. We are not responsible for spoilage or quality issues caused by improper storage or delayed handling after delivery.”
Any Further Questions?
If you still have any other question in mind, You can contact us anytime through the following ways:
Live chat Support: 24/7 Available
Email: info@amc-express.com
Phone: +1 (914) 520-0916
Address: 4600 Hyde Park Blvd, Apartment 82, Niagara Falls, NY 14305, USA
